3. Step Three – Lodge Your Complaint


Not satisfied with your purchase? Don’t know how to communicate this to the retailer? Here is a ‘Sample’ letter you can use in the first instance to communicate via email with your retailer that you are requesting a refund or repair. Simple, easy to use, step by step instructions to get your custom complaint letter to send to your retailer.



You’ve followed all the steps but the seller still has not resolved your issue? You need help?

Complete and submit your formal Complaint here and one of our specialists will be in touch within 5 working days.