(1) COLLECTING YOUR PERSONAL INFORMATION
Furniture Complaints (“FC”) collects personal information where you have provided it, for example for complaints handling or subscription purposes. The information collected may include your name, address, phone number, email address, fax number or any other information you provide us. This information will only be used in connection with the complaints handling services provided by Furniture Complaints.
In addition, for each visitor to reach the FC website, we collect non-personally identifiable information including, but not limited to browser type, version and language, operating system, pages viewed while browsing the FC website, page access times and referring website address. This collected information is used internally for the purpose of evaluating visitor traffic, trends and delivering personalised content to you while you are at the FC website.
(2) USING AND DISCLOSING YOUR PERSONAL INFORMATION
We do not share information about you with third parties without your permission, unless it:
• is necessary or desirable to provide you with a service that you have requested; or
• is required or authorised by law.
Where personal information is shared with third parties for the purposes outlined above, we take reasonable care to ensure that the third party maintains the confidentiality of personal information and does not use it for purposes other than those for which the information was provided.
(3) KEEPING YOUR PERSONAL INFORMATION ACCURATE AND UP-TO-DATE
We aim to keep your personal information we collect, use or disclose as accurate as possible. You may request access to personal information about you that we hold. We encourage you to update your personal information or to contact us about your personal information if you find that it is not accurate or complete.
You may opt out of any further contact from us.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
(4) PROTECTING YOUR PERSONAL INFORMATION
We store your personal information predominantly in electronic format. We take protecting your privacy seriously and have taken reasonable steps to protect it from misuse and unauthorised access.
(6) RESOLVING ANY PRIVACY ISSUES