Useful Contacts

Need some more help?

The Australasian Furnishing Association

+61 3 86914244

Australian Competition and Consumer Commission

1300 302 502

Indigenous Infoline: 1300 303 143

New South Wales – NSW Fair Trading

13 3220


Victoria – Consumer Affairs Victoria

1300 558 181

Queensland – Office of Fair Trading

13 74 68

Western Australia – Department of Commerce

1300 304 054

South Australia – Office of Consumer and Business Affairs

(08) 8204 9777

Northern Territory – Consumer Affairs

1800 019 319

Tasmania – Consumer Affairs and Fair Trading

1300 654 499

Australian Capital Territory – Office of Regulatory Services

(02) 6207 3000

TTY service for people with hearing or speech difficulties: call 13 3677 then ask for 1300 302 502.

Register for product safety recall alerts – it’s easy!

Everyone buys products, BUT do you know when something you have bought might be recalled by the supplier?

Most recalls aren’t covered on the TV or radio news. We can’t read every newspaper. But suppliers are required by law to notify the government when they initiate a product recall.

The government makes this information freely available to the public via its Product Recalls website.

By registering for category alerts at Product Recalls Australia, you will be notified any time a product is recalled. You can even select which types of products you want to be notified about.

Australia’s first dedicated consumer complaint handling service relating to unsafe, faulty or not fit for purpose furnishing products.

If you are dissatisfied, or have a problem with an  furnishing product or service, we want to help you, as part of our commitment to Australian consumers.


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