Your Consumer Rights when buying Furniture
Q. When do consumer guarantees apply?
If a product or service fails to meet a guarantee, you may be entitled to a replacement, repair, refund or other remedy.
Q. Am I covered by the consumer guarantee?
You are covered by the law if the goods or services you purchase cost less than $40,000. If the goods or services cost more than $40,000 but are normally used for personal, domestic or household purposes the guarantees will still apply.
Q. Can I make a claim against manufacturers and importers?
• acceptable quality
• matching description
• repairs and spare parts
• express warranties.
Q. How many product consumer guarantees are there?
Q. How do I determine if my product is of acceptable quality?
• are safe, durable and free from defects
• are acceptable in appearance and finish
• do everything that they are commonly used for.
Q. How do I ensure that my product matches the description
Q. How do I determine is the product is fit for my particular purpose?
If you explain to the retailer that you want the product for a particular purpose, and you buy it based on their claims or expertise, the retailer guarantees that it will meet your particular purpose.
Q. I chose from a sample or demonstration model, but the product does not match. Am I covered by a consumer guarantee?
Q. Is the express warranty that came with my product legal and binding?
Common types include money-back guarantees and lifetime guarantees.
Express warrantees apply in addition to the consumer guarantees.
Q. Does the retailer have to guarantee repairs and spare parts?
Q. Do I have ownership rights over the goods?
This guarantee also applies to goods you buy through private transactions, but it does not apply to goods that are leased or hired (because you don’t expect to own these outright).
Q. What can I expect to happen if my product does not meet the guarantees?
• replacement or exchange
• cancellation of contract.
The remedy you are entitled to will depend on whether the failure to comply with the guarantee is major or minor.
Q. How many consumer guarantees are there for services?
Q. What level of due care and skill should I expect?
Q. What does fit for a particular purpose mean?
This guarantee may not apply if it is unreasonable to rely on the service provider’s skill or judgment, or if the provider tells you the service or resulting product will not meet your purpose.
Q. I have waited too long for services. What can I do?
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