Know YOUR Rights
Standards are applied to protect buyers, consumers and users. They are used to demonstrate a commitment to the community’s expectation of a safe and sustainable Australia and are recognised as a value-add to Australia’s economic efficiency, trade and international competitiveness.
Furnishing Products can be found in Public and Private Spaces and each environment will have unique Standards requirements and may also share Standards requirements.
Furniture Complaints can assist you with identifying the Standards required for your needs. Enquire HERE
CONSUMERS
You have the RIGHT to BUY SAFE Products. You also have the right to a refund if a furnishing product is unsafe and can seek compensation for damages and loss caused by a safety defect in products supplied by a supplier, manufacturer, or the importer of the product.
The Australian Consumer Law contains a range of protections to help ensure that the furniture products you buy are safe. Want to know your rights? READ MORE HERE
WHOLESALERS & IMPORTERS
WHOLESALERS & IMPORTERS who import product are legally responsible for the goods they import.
Are you aware of a business that is importing, selling, supplying or distributing a product that is unsafe? They can be held liable for any defect or other condition that renders the product unsafe and results in injury, death or damage. Importers carry a significant liability risk. Under the Trade Practices Act, Australian law deems importers to be the manufacturer of the goods they import therefore, if they IMPORT a product they are legally liable for any breaches in Product Safety and the Australian Consumer Law.
Consumers have the RIGHT to BUY SAFE Products. They also have the right to a refund if a furniture product is unsafe and can seek compensation for damages and loss caused by a safety defect in products supplied by the importer of the product. The Australian Consumer Law contains a range of protections to help ensure that the furniture products purchased by consumers are safe. Want to know your rights? READ MORE HERE
RETAILERS
Consumers have the RIGHT to BUY SAFE Products. They also have the right to a refund if a furniture product is unsafe and can seek compensation for damages and loss from the seller caused by a safety defect in products sold. This includes products sold online or in store. The Australian Consumer Law contains a range of protections to help ensure that the furnishing products purchased by consumers are safe, including any claims of misrepresentation or false warranty claims.
It is highly recommended that Retailers source products from reputable, qualified suppliers of Furnishing Products that comply with Standards, and the regulatory requirements prescribed by the ACCC.
Federal Parliament has increased maximum financial penalties under the Australian Consumer Law (ACL). Penalties for a breach of the ACL have been raised from $1.1 million for companies to the greater of $10 million, three times the value of the benefit received, or where the benefit cannot be calculated, 10 per cent of annual turnover in the preceding 12 months.
Penalties against individuals under the ACL have increased from $220,000 to $500,000 per breach. Companies will now face more serious financial consequences for breaching consumer law that align with competition law breaches. READ MORE HERE
Australia’s first consumer complaint handling service of unsafe, faulty or not fit for purpose furnishing products. If you are dissatisfied, or have a problem with an Australian furnishing product or service, we want to help you, as part of our commitment to great Australian furnishing quality.
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