Step 3 - Final Email Escalation Form Have you purchased step 1 in this complaints process? * Yes No I need assistance to resolve the complaint and I would like to speak with a Furniture Complaints specialist * Yes No I have already lodged a complaint with the relevant Regulatory Organisation * Yes No Name of Organisation Please Select One The Australasian Furnishing Association ACCC NSW Fair Trading Consumer Affairs Victoria QLD – Office of Fair Trading WA – Department of Commerce SA – Office of Consumer and Business Affairs NT – Consumer Affairs TAS – Consumer Affairs and Fair Trading ACT - – Office of Regulatory Services Reference Number * Name * First Last Name * Last Username * Only lower case letters (a-z) and numbers (0-9) are allowed. Email Address * Enter Email Password * Enter Password Has the company sent out an inspector/repairer to address your matter? * YES NO Name Of Repairer * Repairer Address Repairer Name or Contact Name * Repairer Email Repairer Contact Ph: What was the outcome of the repairer's visit? The repairs that were conducted are inadequate and have not resolved the issue I am not satisfied with the company inspector’s response to my complaint Complaint Reference Number and date lodged Name Of Product Cost Of Product Date Of Purchase Reciept or Proof of Purchase * Product Issue Notes & Description * Any further comments and information? Nature Of Complaint Please Select One As a problem that would have stopped someone from buying the item if they had known about it Is unsafe Doesn’t do what we said it would, or what you asked for and can’t be easily fixed They sent out a repairer They sent out an inspector Desired Outcome I would like to return the goods and get a replacement. However, as it is too large for me to return, can you please contact me to make arrangements for it to be collected and the replacement delivered? I would like to return the goods and receive a full refund please. I am not confident that a replacement product will be any better than this one. As it is too large for me to return, can you please contact me to make arrangements for it to be collected? I would like to return the goods and get a replacement. Please confirm that I may do so and let me know the procedure. I would like to return the goods and get a refund please. I am not confident that a replacement product will be any better than this one. Please confirm that I may do this. I am aware of my consumer rights under the Australian Consumer Law. I believe this product has failed to meet the consumer guarantees. I believe the failure is a major failure. Register
