2nd Step Complaint Letter - Australian Furniture Complaints

Have you purchased step 1 in this complaints process? *

Yes

No

Name *

First

Last Name *

Last

Username *

Only lower case letters (a-z) and numbers (0-9) are allowed.

Email Address *

Enter Email

Password *

Enter Password

Has the company sent out an inspector/repairer to address your matter? *

YES

NO

Name Of Repairer *

Repairer Address

Repairer Name or Contact Name *

Repairer Email

Repairer Contact Ph:

What was the outcome of the repairer's visit?

Complaint Reference Number and date lodged

Name Of Product

Cost Of Product

Date Of Purchase

Reciept or Proof of Purchase *

Product Issue Notes & Description *

Any further comments and information?

Nature Of Complaint

Desired Outcome

I would like to return the goods and get a replacement. However, as it is too large for me to return, can you please contact me to make arrangements for it to be collected and the replacement delivered?

I would like to return the goods and receive a full refund please. I am not confident that a replacement product will be any better than this one. As it is too large for me to return, can you please contact me to make arrangements for it to be collected?

I would like to return the goods and get a replacement. Please confirm that I may do so and let me know the procedure.

I would like to return the goods and get a refund please. I am not confident that a replacement product will be any better than this one. Please confirm that I may do this.

I am aware of my consumer rights under the Australian Consumer Law. I believe this product has failed to meet the consumer guarantees.

I believe the failure is a major failure.